Borders Buses make tracking their buses “as easy as ordering pizza”


Recent research conducted by Transport Focus got to the crux of the issues young people face when using the bus, and what factors deter them from bus travel in favour of other modes of transport. A young person quoted in the study said: “The best solution would be to have the electrical signs or an online […]

Customer Story – Blackpool Transport

Blackpool Transport

Blackpool Transport is dedicated to a modernised, transparent network accessible to all. We’ve been working with the operator since 2017 to make bus travel easier for all and align our products with its inclusivity aims. Find out how we did it!

Increasing customer confidence in buses with live tracking

Passenger Splash

Since its launch, our RTI service Live Buses has proven to be a huge success for Reading Buses, Yellow Buses and Blackpool Transport. With more deployments to come in 2019, we thought it would be useful to provide a little more insight into what Live Buses does and how it can inspire confidence in the […]

Passenger customer story: Nottingham City Transport


Nottingham City Transport discusses the phenomenal year in which it launched 53 biogas buses and won multiple awards, and reveals how the expertise and dedication of Passenger helped the municipally owned team modernise a service with a 140-year heritage. At the time of writing this story, Nottingham City Transport (NCT) was closing out what had […]

Passenger’s 2018 in review

Passenger Xmas

2018 has been a phenomenal year for Passenger. We expanded our family of partners by 12, increased mobile ticket sales by nearly 200% and maintained an average app store review of 4.6 out of 5! Learn more about what we’ve been up to over the last year in our 2018 Year in Review. 2018 has […]

Passenger creates a tool to rate your bus stop – and it’s awesome

Ever tried to use a journey planner to find your way to the shops, but found yourself being mysteriously routed through Northern France? How about that time you tried to plan a day out with the family, only to be virtually dumped by Google into the middle of the sea? Well now, there’s a solution. […]

McGill’s Buses launch with Passenger


McGill’s Buses, Scotland’s largest independent bus operator, has launched its new mobile app solution with Passenger. We’re extremely proud to be working with McGill’s, and excited about the speed with which the Passenger team was able to get the company onboarded and ready to go. We’re very pleased to announce that Scotland’s largest independent bus company, McGill’s, […]

Passenger customer story – redefining Borders Buses

Scottish Borders

Since establishing Borders Buses in 2016, West Coast Motors has worked to modernise the brand and tailor its service to the needs of riders today. Passenger played a big part in this transformation, simplifying the customer experience while also opening a unique, direct line of communication between user and operator. A new kind of operator  […]

Firsts’ UK bus app – road tested

First Manchester's 33729 in Manchester city centre on route 8.

First UK bus launched a nationwide ‘First Bus’ app this month after trials in Hampshire. Transportdesigned tested their latest digital offering. On opening the app, ‘first’ impressions are, well…good! The app boasts an impressively quick response rate, taking literally milliseconds to load the home screen on our iPhone 4 (editor’s note – due for an […]

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